faq #2
Frequently asked questions
To place an order, simply browse our products, select the items you wish to purchase, add them to your cart, and proceed to the checkout page. Follow the prompts to provide your shipping information, select a payment method, and confirm your order.
You will receive an email with shipment details after placing your order. Delivery times vary based on location and shipping method chosen. We strive to get your order to you as quickly as possible.
Yes, we take your security seriously. We use industry-standard encryption and secure payment gateways to protect your payment information. Your payment details are encrypted and transmitted securely, ensuring a safe and secure shopping experience.
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Yes, we currently ship across India.
Please contact us within 48 hours of delivery with clear photos or videos of the issue. Our team will review your request and assist you accordingly.
Since most of our items are pre-order pieces sourced internationally, orders typically take 4–6 weeks to reach India. Once your order arrives in India and is dispatched, domestic shipping takes an additional 7–10 days depending on your location.
Please note that delays can occasionally occur due to customs processing, international transit issues, or unforeseen logistics disruptions. If there are any significant delays with your order, you will be notified via email with updates.
We truly appreciate your patience the wait allows us to bring you special, carefully curated pieces
Genevieve Atelier offers a curated mix of thrifted and brand-new clothing inspired by coquette, shoujo, and Gen Z girly aesthetics. Our pieces are sourced locally from markets, shops, and trusted vendors.
No, our items are not thrifted or pre-owned. All pieces listed on Genevieve Atelier are brand new and sourced from international suppliers. We operate mainly on a pre-order model, which is why delivery takes longer, but this allows us to offer unique, carefully selected designs rather than secondhand items.
For any questions or assistance, you can find the "Contact Us" button located in the bottom section of our website. Simply click on it to reach our customer support team. We are here to help!
confirmations are sent via email, if you did not receive any confirmation emails, please check your email spam folder
We do not offer returns for change of mind, size issues, or personal preference. Returns and refunds are accepted only in cases where the item received is damaged, defective, or incorrect. Please refer to our Refund and Cancellation Policy for full details..
Once your order is placed successfully, you will receive an order confirmation via email or message with your order details.
We try our best to display product colors accurately. However, slight variations may occur due to lighting and screen settings.